FAQs

FAQs

Shopping with Sugar Daddy

Is buying with Sugar Daddy safe?

Sugar Daddy is a company founded in the State of Florida with all the requirements required by the state and by the laws of the USA – The professionals are people with a long experience in serving customers in the e-commerce sector. We take ours seriously and, above all, we want our customers to be happy. We accept several of the most reliable online payment methods available today.

How do I get assistance with my order?

Our customer service team is on hand to assist customers in all stages – from ordering and shipping (and, when necessary, also returning). You can contact the customer service department by clicking “Contact us” in your order account and submitting the ticket. We will reply within 24 hours.

Payments

What payment options do I have with Sugar Daddy?

Sugar Daddy accepts secure payments via PayPal, Visa and MasterCard.

Refunds and Returns

How do I get my refund?

If you are not satisfied with your order, we can provide full refunds to customers once the products are shipped back to us. If the shipping costs exceed the value of your items, we will make an agreement with you on the items not returned.

* Note: Please do not make returns directly to the address on the package received. Send only to the address provided by our customer service. Any return or exchange will be valid once accepted by our customer service center.

What if my order is damaged or defective?

In the unfortunate event that one of our products arrives damaged or defective, we offer a full refund. We ask that you provide a photo of the product to our customer service department so that we can work to process your refund request. Contact us by clicking “Contact Us” in your order account and submitting the ticket. We will reply within 24 hours.

The following items cannot be returned or exchanged: Swimsuit, lingerie,bodysuits, swimwear.

Note: The original shipping fee and return insurance are non-refundable.We don’t have a free return label to return the order